Help centre
How can we help?
Answers for users of BodyQuest and other Asanar Studios apps. Can't find what you need? Email us and a real person will reply.
Contact support
Email team@asanarstudios.com with your app name, device model, OS version and a description of the issue. We aim to respond within two business days. Phone: +91 81462 77721, Monday to Friday, 10:00 AM to 6:00 PM IST.
Account
How do I sign in or change my details?
Open the app and go to Profile or Settings. You can update your name, goals and preferences there.
I forgot my password.
Use the Forgot password option on the sign in screen, or email us from your registered address.
Subscriptions & payments
How do I cancel a subscription?
On Android: open Google Play, tap your profile, then Payments and subscriptions, then Subscriptions. On iPhone: Settings, your name, then Subscriptions. Deleting the app does not cancel a subscription. Cancel at least 24 hours before renewal to avoid the next charge.
How do I request a refund?
Purchases are processed by Google Play or the App Store, so refunds are handled by them. For Google Play, visit play.google.com, open Order history and choose Request a refund. For the App Store, visit reportaproblem.apple.com. If you need help, email us.
How do I restore purchases?
Open the app settings and tap Restore Purchases while signed in to the same Google or Apple account you used to buy.
Data & privacy
How do I delete my account and data?
In the app, go to Settings, then Delete account, and confirm. Or email team@asanarstudios.com from your registered address with the subject Delete my account. We delete your account and personal data within 30 days, except where the law requires us to keep certain records.
Where can I read your privacy policy?
See our Privacy Policy. BodyQuest is covered in the BodyQuest section.
Health & safety
Is the app medical advice?
No. Our health and fitness content is for general wellness only. Consult a doctor or qualified professional before starting any exercise or diet programme, especially if you are pregnant, have a medical condition or take medication. Stop exercising if you feel pain, dizziness or shortness of breath.